Making Reservations

Reservations are required for all services. We suggest making your Boarding reservations 2 weeks in advance for non-peak dates, and 4-6 weeks for high-travel periods (see ‘Peak Periods’ below). Boarding reservations require a 70% deposit at the time of creation.
We recommend day & night care² reservations a minimum of 3 days in advance during non-peak times, and 2+ weeks during peak periods (see Peak Periods below).

Cancelling Reservations

For Day & Night Care²

During non-peak dates we require 24 hours’ notice.  Cancellations and no-shows within the 24 hours will be charged 100% of the total for the reservation.  Your signed Membership gives ADI permission to charge this fee to the card on file.
During peak travel periods we require 72 hours (3 days) notice.  Cancellations and no-shows within the 24 hours will be charged 100% of the total reservation.  Your signed Membership gives ADI permission to charge this fee to the card on file.
Five no-shows within 45 days will result in a Membership review.

For Boarding Care²: 

During non-peak dates we require 48 hours’ notice.  Cancellations and no-shows within the 48 hours will be charged 70% of the reservation total.  Your signed Membership gives ADI permission to charge this fee to the card on file.
During peak travel periods we require 96 hours (4 days) notice.  Cancellations and no-shows within the 4 days will be charged 70% of the total reservation.  Your signed Membership gives ADI permission to charge this fee to the card on file.

Service Alterations

In the event that your dog seems unhappy with the chosen type of Care², we will switch their services appropriately.  We will attempt to contact you as soon as possible to share the details of the changes, but your signed Membership gives ADI permission to make these changes and charge any differences to your card on file, or credit you accordingly. By unhappy we mean: unusual behavior for your dog, excessive rowdiness, picking on other guests, inappropriate behavior that remains unchanged with repeated redirection/corrections.

Drop Off and Pick up Days & Times

Monday to Saturday 7am to 10am, 4pm to 7pm
Sunday 8am to 10am, 4-6pm
Off-hours pick-up or drop-off available by appointment only for $13 service fee (Concierge Members fees waived 4 times annually)

Peak Periods*

January 1-3
Family Day weekend
Easter weekend
Victoria Day weekend
Canada Day weekend
August Civic Holiday weekend
Labour Day weekend
National Day for Truth & Reconciliation weekend
Thanksgiving weekend
December 23- 31

*All weekends include the Friday before and Monday after, regardless of the actual holiday.

Puppies

We accept puppies over 16 weeks old, who have received their Rabies, DHPP and Bordatella vaccinations.

Personal Belongings & Food

While we sometimes recommend a single comfort item from home, we ensure the happiness of all guests with toys, treats, pillows, blankets, beds, and oodles of engagement and enrichment with our caring staff, so please keep your pet’s belongings at home.  We are not liable for lost or destroyed items, and will not replace them.

Please bring only the food necessary for the length of your dog’s stay.  In case of overseas travel we recommend at least 2 days’ extra food in case of travel complications.  We have stainless steel bowls and scoops which are washed and sanitized between uses, so you can keep yours at home.

Your membership includes collar, harness, leash and seasonal gear at the Inn, so please keep your belongings at home. Remember to bring them back for pick-up though! 😊

Medications & Supplements

All medications and supplements must come in their original packaging with prescription labels attached where appropriate. Everything you wish to be administered during your dog’s stay must be included in their current profile. Please do NOT put any type of medications or supplements into your dog’s food, be it in pill, powder, liquid, or other format.

Vaccinations

For the health and safety of all our guests and staff we require up-to-date vaccination records for Rabies, DHPP, and Bordatella, administered by a licensed Veterinarian.  We also recommend Leptospirosis because we are located in a country setting.  Heartworm treatments are also highly recommended.  We accept titer tests for dogs over 3 years old (except for rabies) which is required by law in Ontario.  

Spay/ Neuter

We accept all dogs: spayed, neutered or unaltered.  However, dogs in our Day & Night or Hybrid Care² options who are distracting or disruptive will be switched to Solo Care².

Unaltered females currently in heat cannot receive services, but are welcome to return after their cycle ends.

Flea and Tick Prevention

Flea and Tick treatments are required for all guests once the temperature is above 4 degrees Celsius. We are happy to give oral treatments while your doggy is staying with us (included with Concierge Membership, $2 charge otherwise).  Topical treatments should be given at home at least 2 hours prior to arriving at the Inn.  

Temperament Requirements

During our Membership assessment process, we will have your doggo(s) stay at the Inn to assess their behavior in various environments and situations, as well as their level of training, and generally learn about them!  This will also allow us to recommend the best type of Care² for your furry friend.

Ontario Banned Breeds

As per the Dog Owners’ Liability Act (DOLA), we are unable to accept the following dogs:

• A pit bull terrier
• A Staffordshire bull terrier
• An American Staffordshire terrier
• An American pit bull terrier
• A dog that has an appearance and physical characteristics substantially similar to any of those dogs.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.